Privacy Policy
Your data is yours. We store what we need to deliver the service — nothing more.
Last updated: April 2026
Our Privacy Promise
Before the legal detail, here’s what you can count on:
We will never sell your data. Ever.
Not to advertisers. Not to data brokers. Not to anyone. This is a line we do not cross.
Your business data stays private.
We store it so SI Operations, Solvent, and Eli can do their jobs. That’s the only reason.
No business intelligence mining.
We don’t analyse your data for trends, build profiles, or train AI models on it — beyond delivering the feature you asked for.
Simple business model.
You pay for the service, or you use the free tier. No hidden monetisation. No surveillance economics.
Export and leave anytime.
Your data. Your choice. Your control. We’ll hand it back in a portable format when you ask.
Direct answers to your questions.
Get in touch — you’ll get a real response from Matt, not a support template.
Welcome
This privacy policy explains how TrustTech Limited (“TrustTech”, “we”, “us”) collects, uses, and protects your information when you use trusttech.nz and our platform products — SI Operations Manager, Solvent, and Eli.
We’ve written it in plain language because you deserve to understand it. If anything is unclear, get in touch and we’ll explain it personally.
TrustTech Limited is a New Zealand registered company based in Christchurch.
What We Collect (and Why)
Here’s every category of data we collect, why we need it, and how long we keep it.
| Data | Why We Need It | How Long |
|---|---|---|
| Email address | Account creation, platform access, service updates | Until you delete your account |
| Name | Personalise your TrustTech experience | Until you delete your account |
| Password | Secure your account (hashed with bcrypt — we can never read it) | Until you delete your account |
| Business & operational data | Core SI Operations, Solvent, and Eli functionality | Until you delete your account |
| Usage preferences | Remember your platform configuration and settings | Until you delete your account |
| Device & browser type | Make sure the platform works on your device | Session only — essential, cannot opt out |
| Usage analytics | Understand which features are useful so we can improve them | Anonymised — optional, opt out in settings |
| IP address & error logs | Security monitoring, fraud prevention, debugging | 90 days |
What We Never Collect from Your Business
- Bank credentials or financial account access
- Data from other applications on your device
- Your contacts, calendar, or personal files (unless you explicitly connect them)
- Anything we don’t need to deliver the service
How We Use Your Data
To provide TrustTech services
- Deliver SI Operations, Solvent, and Eli features
- Store and process your business data so you can access it
- Power AI-assisted synthesis, sales coaching, and accountability features
- Send you the emails you’ve asked for (account notices, service updates)
To improve the platform
- Understand which features are useful (anonymised, aggregated)
- Fix bugs and performance issues
- Build new features that match how people actually work
What we never do with your data
- Show you advertising
- Build marketing profiles to sell
- Train third-party AI models on your business data
- Share it with anyone who wants to buy it
Third-Party Services We Rely On
To run TrustTech we use a small set of trusted providers. Here’s each one, what it does, and what it sees.
| Service | Purpose | What They See |
|---|---|---|
| DigitalOcean | Platform hosting & infrastructure | Server logs, IP addresses |
| Stripe | Payment processing | Payment method, billing information |
| Resend | Transactional email (receipts, notifications) | Your email address |
| ActiveCampaign | Marketing email, if you opt in | Email address and name only |
| Anthropic / OpenAI | AI-assisted features (synthesis, coaching, accountability) | Content you submit to AI features — not stored beyond the session |
| OAuth login and Calendar integration, if you connect it | Profile information and calendar data you authorise |
We vet every third party before we integrate. We don’t use services that monetise your data.
We never share your data with
- Advertisers
- Data brokers
- Social media platforms
- Marketing partners
- Anyone who wants to buy it
How We Protect Your Business Data
Encryption. All data is encrypted in transit (HTTPS/TLS). Passwords are hashed — we cannot read them. Database connections are encrypted.
Access control. Strictly limited team access. Two-factor authentication required for all team accounts. Your tenant data is isolated — team members cannot casually browse it.
Monitoring. We monitor for suspicious activity and unusual access patterns, and respond promptly to anything out of the ordinary.
If you discover a security issue, get in touch immediately. We take security reports seriously and respond promptly.
Your Rights
- Access — Request a copy of the data we hold about you via our contact form.
- Correction — Edit most data directly in the platform. Contact us for anything else.
- Deletion — Delete your account from your account settings. All personal data is immediately and permanently removed. Payment records are anonymised but retained for 7 years as required by New Zealand law.
- Portability — Export your data from the platform at any time.
- Opt out — Manage cookie preferences in your account settings. Unsubscribe from marketing emails at any time.
You have rights under the New Zealand Privacy Act 2020. If you believe we’ve handled your information incorrectly, you can contact the Office of the Privacy Commissioner at privacy.org.nz.
Data Retention
We keep data only as long as we have a reason to. Here’s what that looks like in practice.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & business data | Until account deletion | Service delivery |
| Payment records | 7 years | NZ legal requirement |
| Support conversations | 2 years | Service improvement |
| Server logs | 90 days | Security and debugging |
| Analytics (anonymised) | Indefinitely | Platform improvement |
When you delete your account, personal data is immediately and permanently deleted. Backups purge within 30 days.
Cookies
We use cookies sparingly. Essential cookies keep the platform working. Analytics cookies help us improve it — and you can turn those off. No advertising cookies.
Full details in our Cookie Policy.
Children
TrustTech services are not designed for or directed at children under 16. If you believe a child has created an account, get in touch immediately.
Legal Requirements
We may disclose information if required by New Zealand law (court order, fraud prevention, safety). If this happens, we will notify you unless legally prohibited, share only the minimum required, and challenge any request we consider overreaching.
We have never received a government request for user data.
Changes to this Policy
For significant changes, we’ll email you at least 14 days before they take effect, post a notice in the platform, and won’t reduce your rights without your consent.
Minor changes (clarifications, formatting) may be made without notice. The “last updated” date at the top reflects any change.
Questions? Talk to Matt Directly
Contact: get in touch
Mail: TrustTech Limited, Christchurch, New Zealand
We read every message and respond personally.